Isaias T.
Professional Virtual Assistant
Hi! My names is Isaias Trejos and a very committed specialist in administration and client services. Every assignment I work on is loaded with advanced soft skills, adaptability and effective time management brought about by passion for solving problems and commitment to excellence. In Spanish as well as English, I am skilled enough to ensure clear communication with various clients. Skills: -Problem Solving -Advanced Soft Skills & De-escalation -Fast Learning & Adaptability -Effective Time Management -Independent Work & Learning -Active Listening Languages: Spanish (Native) English (Fluent) Professional Experience: Customer Service Agent & Transaction Specialist, Foundever August 2022 - November 2023 Provided exceptional customer service for MoneyGram International Campaign. Transitioned to Transaction Specialist role, focusing on risk management and governance for fraud prevention. Ensured compliance with country regulations and laws. Appointment Setter, Ibex December 2023 - April 2024 Scheduled medical appointments for SafeRide Health. Conducted HIPAA verification and collected data related to medical transportation. Ensured eligibility of members with their insurance for booking transportation.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $8.2k
Billed in all: $13,422$13k
$4.1k in the last 6 months
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 8% in Active Listening
Ranked by MRR among everyone on Upwork with the skill.
- #4Online Transaction Processing40 freelancers · 🇳🇮 #1Top 10%🇳🇮#1 of 4
- #42Active Listening497 freelancers · 🇳🇮 #2Top 8%🇳🇮#2 of 15
- #106Server1,052 freelancers · 🇳🇮 #6Top 10%🇳🇮#6 of 38
- #138Transaction Data Entry1,625 freelancers · 🇳🇮 #1Top 8%🇳🇮#1 of 5
- #159Compliance1,250 freelancers · 🇳🇮 #2Top 13%🇳🇮#2 of 18
- #387Customer Experience2,788 freelancers · 🇳🇮 #8Top 14%🇳🇮#8 of 39
- #573Customer Satisfaction3,986 freelancers · 🇳🇮 #13Top 14%🇳🇮#13 of 72
- #4,224Customer Service37,167 freelancers · 🇳🇮 #93Top 11%🇳🇮#93 of 604