Ian M.

A dedicated and personable Telecommunications Engineer and Customer Service Representative with a passion for helping customers and ensuring their satisfaction. With 5 years of experience in the field, possessing exceptional communication skills, deep understanding of customer service principles, and a commitment to resolving their issues effectively. I have a friendly demeanor, attention to detail, and ability to empathize with customers and make them a valuable asset to any customer-focused team. EXPERIENCE 1. Live Chat support. 2. Data Entry. 3. Customer support. 4. CRM management. 5. Email Support. 6. MS-Office Application. 7. Broadcasting and editing COMPUTER LITERACY SKILLS 1. Photoshop 2. Ms Excel 3. premier pro SOFT SKILLS 1. Friendly Demeanour. 2 .Accuracy and Attention to Detail. 3. Active Listening. 4. Multi-tasking.