Leonardo P.

Client Relations and Administrative Operations Specialist

I am a highly motivated professional with strong experience in customer support, technical assistance, sales, administrative management, and client relationship handling. Throughout my career, I have consistently exceeded company targets, ranking among the top performers in customer satisfaction and sales. My background includes working with major brands such as AT&T and Airbnb, as well as independently managing administrative operations in the healthcare sector. I am passionate about delivering exceptional service, optimizing processes, and ensuring both clients and organizations achieve their goals. Professional Experience Technical Support and Sales Agent AT&T June 2022 – December 2022 - Provided technical support, appointment scheduling, customer advisory services, and direct sales (cold selling and upselling). - Successfully managed customer relationships, delivering personalized solutions and ensuring high satisfaction. - Consistently ranked among the top agents in customer satisfaction and sales performance metrics. - Exceeded monthly targets, demonstrating strong problem-solving and communication skills. Support Specialist Airbnb January 2023 – july 2023 - Managed guest and host inquiries via ticketing systems, ensuring prompt and effective resolution of issues. - Handled account management for both guests and hosts, offering personalized support to optimize their experience on the platform. - Proactively addressed user concerns, helping to maintain platform standards and satisfaction levels. - Achieved and often surpassed the company’s service goals, going beyond expectations to ensure a seamless experience for all users. Administrative Manager (Freelance) Healthcare Sector August 2023 – Present - Oversee contract management, ensuring compliance with all agreement terms and healthcare regulations. - Monitor and enhance patient and employee satisfaction, addressing concerns and implementing improvements as needed. - Ensure that service delivery metrics and patient care standards are consistently met or exceeded. - Act as the liaison between management, healthcare professionals, and patients to maintain smooth operational workflows.