Maicol Z.

Are you looking for a reliable, bilingual Specialist to handle your technical support, customer service, and IT helpdesk seamlessly? I help tech startups, SaaS platforms, e-commerce businesses, and service providers deliver fast, empathetic, and effective multichannel support in English and Spanish. With over 4 years of experience resolving technical issues, troubleshooting connectivity, and managing customer accounts and billing, I excel at bridging the gap between complex technical problems and clear, customer-friendly communication. - Technical Support & IT Helpdesk: Efficient troubleshooting for hardware, software, connectivity, and account access issues. - Omnichannel Customer Service: Professional assistance via live chat, email ticketing, and phone communication. - Billing & Account Management: Handling account inquiries, subscription updates, payment processing, and customer retention. - De-escalation & Resolution: Transforming challenging customer interactions into positive, long-term brand relationships. - Technical Skills & Tools: • Software & Tools: Ticketing systems, CRM platforms, live chat, MS Office Suite. • IT & Networking: Linux, IT Essentials, hardware basics, networking fundamentals (Cisco Certified). - Languages: C2-proficient English (EF SET 83/100) and native Spanish. Ready to elevate your customer support experience and streamline your operations? Send me a direct message or invite me to your job posting!