Maximo Eduardo C.

Results-oriented Quality Assurance and Training Specialist with over 8 years of experience across customer service, quality assurance, and training. Skilled in providing constructive feedback, leading calibration sessions, and driving continuous improvement initiatives. Proven track record of designing and delivering effective training programs, with a focus on call quality and customer service excellence. Adept at coaching new hires, fostering high performance, and collaborating across departments to optimize processes. Strong attention to detail, communication, and presentation skills, with a commitment to enhancing team productivity and quality standards.