Courtenay H.

CURRENT In addition to my volunteer work, my passion is creating 3D digital objects for the Second Life gaming platform. I am skilled in the use of Maya, Substance Painter, and Photoshop and take exceptional care in UV mapping and texture work. My favorite creation categories include accessories, furnishings and plants. PREVIOUS Retired consulting executive with over 25 years of success in implementing large transformation projects with emphasis on culture change, leadership development, contact center effectiveness, customer satisfaction, and sales effectiveness. A thoughtful, solution focused leader deft at questioning, listening to all relevant parties, gaining an understanding of complex problems and then leading teams to design and implement successful solutions. An award winning, results oriented leader who can deliver mission critical leadership development and strategy implementation. Expertise with: * Organization strategy * Performance management * Succession planning and talent management * Executive and leadership team coaching * Sales effectiveness * Contact center effectiveness