Mary Antonete O.

📌 You Deserve a Proactive Assistant Who Keeps Things Moving — That’s Where I Come In Hi, I’m Mary, an experienced Certified Paralegal and Legal Virtual Assistant from the Philippines with a proven track record supporting law firms, legal teams, and business professionals. With 4 years of management experience, I bring strong legal knowledge, communication, organization, and leadership skills to every role. I’m the kind of assistant who doesn’t wait to be told what needs to be done — I monitor tasks, follow up on pending items, keep cases organized, and make sure nothing falls through the cracks. If you’re overwhelmed with case management, client follow-ups, insurance communications, documentation, administrative work, or marketing tasks, I’m here to help. 🔧 WHAT I CAN HELP YOU WITH ✔ Personal Injury Case Management – Client communication, treatment monitoring, case updates, documentation, and follow-ups ✔ Insurance Coordination – Communicating with insurance companies, following up on claims, requesting information, and tracking outstanding matters ✔ Police Department Coordination – Requesting police reports, following up with police departments, and requesting Letters of Representation ✔ Michigan No-Fault & MACP – Experience assisting with Michigan Auto No-Fault matters and Michigan Assigned Claims Plan cases ✔ Case Follow-Ups & Reporting – Maintaining case notes, documenting client updates, monitoring treatment, and preparing follow-up reports ✔ Demand Preparation – Assisting with settlement demand preparation, organizing supporting documentation, and compiling relevant case information ✔ Client Communication – Calling clients, leaving voicemails, sending follow-up messages, and keeping clients informed about their cases ✔ Medical Records & Treatment Tracking – Following up on medical treatment, records, appointments, and outstanding documentation ✔ CRM & Case Management – Keeping client information, tasks, deadlines, and case activity organized and up to date ✔ Administrative Support – Document organization, data entry, file management, scheduling, inbox management, and general legal administration ✔ Marketing & Lead Support – Lead tracking, social media management, customer communication, follow-ups, and basic marketing administration 🛠️ LEGAL & BUSINESS TOOLS Legal & Case Management: CloudLex, Tavern, Clio Manage, Clio Grow, Lawcus, Monday CRM & Sales: HubSpot, Salesforce Communication & Scheduling: Slack, Zoom, Calendly, RingCentral, Dialpad Productivity & Documentation: Microsoft Office, Google Workspace, SharePoint, Google Sheets Marketing & Automation: Meta Business Suite, Google Ads, WordPress, Zapier, LSA 💼 RECENT PERSONAL INJURY EXPERIENCE My recent experience has given me hands-on experience supporting personal injury cases from an administrative and case-management perspective. My responsibilities have included: • Managing and documenting client case updates • Following up with clients regarding medical treatment and surgery • Monitoring treatment status and outstanding medical information • Communicating with insurance companies regarding case matters • Contacting police departments to request police reports • Following up on Letters of Representation • Assisting with Michigan No-Fault and MACP matters • Preparing detailed case follow-up reports • Maintaining accurate and organized case notes • Tracking outstanding documentation and records • Assisting with settlement demand preparation • Organizing supporting documents for demands • Communicating case updates to clients and team members • Following up on pending case items to keep files moving forward I’m comfortable handling sensitive client information and understand the importance of accuracy, confidentiality, professionalism, and timely follow-up in a legal environment. ⚖️ LEGAL INDUSTRIES I’VE SUPPORTED I’ve worked behind the scenes supporting firms and teams handling: Personal Injury • Bankruptcy • Foreclosure • Estate Planning • Probate • Family Law I also have experience supporting: 💻 Customer Support & BPO Leadership 🏢 Inside Sales Teams 🏘️ Real Estate & Property Management 🌟 WHY CLIENTS WORK WITH ME I’m proactive, dependable, detail-oriented, and comfortable working independently. My goal is simple: keep your cases, clients, tasks, and administrative processes moving forward. I understand that in a law firm, a missed follow-up can mean a delayed case, an unhappy client, or an important deadline being overlooked. That’s why I take ownership of my responsibilities and make follow-up a priority. If you're looking for a Certified Paralegal and Legal Virtual Assistant who can handle personal injury case management, insurance coordination, police report requests, MACP matters, client follow-ups, demand preparation, CRM management, and administrative support without constant hand-holding — I’m ready to help. 📩 Let’s get your workload under control!