Josua N.

Hi, I’m Josua. I am a Customer Support Specialist with over 6 years of experience, including 3 years in BPO and more than 3 years supporting e-commerce businesses. My goal is to provide reliable, professional, and efficient customer support while giving business owners peace of mind knowing their customers are being handled properly. I take ownership of my responsibilities, work independently, and make sure customer concerns are resolved accurately and professionally. I have experience supporting Shopify stores, Amazon sellers, TikTok Shop operations, and direct-to-consumer brands. I can manage customer concerns throughout the entire customer journey, from pre-purchase inquiries to post-delivery support. My areas of expertise include: Email Support Live Chat Support Social Media Support Customer Retention Refunds and Returns Replacements Order Tracking Shipping and Delivery Issues Fulfillment Coordination Amazon Seller Central Support Shopify Order Management Subscription Management Customer Escalations SOP Creation and Process Documentation I can also handle: High-volume inbox management Customer complaints and escalations Cancellation prevention and retention Warehouse and carrier coordination Order fulfillment support Shipping and delivery issue resolution Subscription and billing concerns Customer review management Process documentation and SOP development I regularly work with: Shopify Amazon Seller Central Gorgias Freshdesk Richpanel Google Workspace Notion RingCentral Hubstaff Clients can rely on me for: Reliable and consistent performance Strong written and verbal communication Independent work with minimal supervision Fast learning and adaptability Strong problem-solving skills Attention to detail Customer-focused service Professional and brand-aligned communication Effective time management and organization I understand that customer support is an important part of a company's reputation. Every customer interaction represents your brand, which is why I make sure each concern is handled with professionalism, patience, and care. When you hire me, you are not simply hiring someone to answer tickets. You are getting a dependable support professional who can take ownership of your customer service responsibilities, manage day-to-day customer concerns, follow your processes, coordinate with internal teams, and help ensure your customers receive a positive experience. My goal is to give you peace of mind knowing that your customers, inbox, and support operations are in capable hands, allowing you to focus on running and growing your business. If you are looking for a reliable Customer Support Specialist who can work independently, take ownership of the role, and represent your brand professionally, I would be glad to support your business.