Oluwaseun O.

Are you looking for a Technical Support Expert or skilled IT Engineer to handle your technology-related tasks? Look no further! With my extensive experience and expertise, I am here to provide you with top-notch technical support and IT engineering services to address all your needs. As your dedicated IT Support Engineer, I offer a wide range of services, both basic and advanced, ensuring that your systems run smoothly and efficiently. Whether you are a small business owner, a startup, or an individual seeking assistance, I am committed to delivering reliable solutions tailored to your specific requirements. I have supported a variety of organizations across Africa, Europe, and North America region. SKILLS - Technology Support - Office 365 / Microsoft 365 Administration - Windows 365 Administration - Active Directory, Microsoft Entra, Group Policy, Virtual Desktop Infrastructure (VDI) - Azure Active Directory, Exchange Online PowerShell - Microsoft Teams, SharePoint, OneDrive, Microsoft Outlook, Visio, etc - Cloud Services and Virtualization - Network Administration and Security - Windows Servers, Server 2003, 2008, 2012,2016, 2019, etc - Information Security, Risk Management, Cloud Security, Endpoint Security - Microsoft Defender for Endpoint, Multi-Factor Authentication (MFA) - Incident Response, Phishing Simulation - Firewall: SonicWall, Fortinet, Voice and Telephony (VoIP) — VPN Setup & Configuration - Linux Servers, Ubuntu, CentOS, RedHat, Kali, ParrotOS, etc - Professional IT Helpdesk/Remote tech support - Infrastructure Design & Support - Information Security and Risk Management - DNS, DHCP, Active Directory, VOIP, Antiviruses - Windows/Linux/Mac/Ubuntu environment - Hardware and Software Troubleshooting problems, and conflicts - Timely Support - Clear Communication - IT Consultation and Advice - Remote tools = Connectwise-ScreenConnect, Kaseya LiveConnect, Kaseya VSA - Teamviewer, LogMeIn, AnyDesk, Quick Assist, Service Delivery - AMS360, Applied Epic, Epic Bridge, Applied TAM, Bluebeam, Shaft, Settle3, RocFall2 - AutoCAD, LEAP, QuickBooks, gINT and Bentley, etc SERVICE DESK - IT Infrastructure Support L1, L2 and L3 - Help Desk L1, L2 and L3 - Desktop Support L1, L2 and L3 - Windows Server Support L1, L2 and L3 - Office 365 Microsoft 365 L1, L2 and L3