Rina A.

I’m an experienced Virtual Assistant, Intake Representative, and Collections Specialist with more than two years of experience supporting a U.S. law firm, along with a strong background in debt settlement and financial services. My experience includes working as a Virtual Assistant and Intake Representative for a law firm, a Collections Specialist for a U.S. law firm, Negotiator Support for a debt settlement company, and a Collections Specialist at JPMorgan Chase. Throughout my career, I’ve developed strong skills in client communication, case intake, collections, account management, and administrative support. I’m experienced in conducting client intake interviews, qualifying prospective clients, managing calendars, maintaining accurate records, handling confidential information, and providing exceptional customer service. I also have hands-on experience using a variety of CRM and case management systems to manage client records, track communications, monitor case progress, and ensure accurate documentation and timely follow-ups. I’m tech-savvy, quick to learn new software and processes, and proficient in using Google Workspace, Microsoft Office, Slack, Zoom, Microsoft Teams, Five9, and various CRM and case management platforms. I thrive in remote work environments and adapt quickly to new systems and workflows. Whether it’s managing administrative tasks, supporting legal teams, handling client communications, or keeping projects organized, I take pride in delivering reliable, efficient, and detail-oriented support. If you’re looking for someone dependable, proactive, and easy to work with, I’d be happy to help support your business and contribute to your team’s success.