Christian B.

I am an experienced Customer Care Representative providing exceptional customer service through phone, email and chat that shows and relays a genuine intention to help. Looking for a Customer Support & Fulfillment Specialist to keep your daily operations running smoothly and your customers happy? I help e-commerce brands and businesses manage end-to-end support operations—from solving complex customer tickets to tracking orders and maintaining strict SLA timelines. What I Bring to Your Team: Multichannel Support: Live Chat, Email, and Phone support with high CSAT focus. Order & Fulfillment Management: Order processing, refund/exchange management, tracking inquiries, and logistics troubleshooting. Process Optimization: Escalation handling, CRM data entry, and team workflow coordination. Tools I Use: Shopify, Zendesk, Shiphero, Logismart, Slack, and Retool. Let’s take the stress out of your customer operations. Click "Invite to Job" or drop me a message to discuss how I can help!