Gilbert Isiah L.

I help Shopify and e-commerce brands manage customer support, resolve order issues faster, reduce escalations, and deliver a smooth post-purchase experience that keeps customers coming back. With 10+ years of experience in customer service, e-commerce operations, and team leadership, I provide reliable Shopify customer support across email, chat, order management, returns, refunds, shipping concerns, subscriptions, and customer escalations. If your support inbox is growing, customers are waiting too long for answers, or order issues are taking time away from running your business, I can step in and manage the customer experience from first contact through resolution. Here’s how I can support your Shopify store: • Shopify Customer Support • E-commerce Customer Service • Email Support and Chat Support • Gorgias and Richpanel Ticket Management • Shopify Order Management and Order Processing • Order Tracking and Shipping Support • Returns, Refunds, Exchanges, and Replacements • Lost, Damaged, Delayed, and Missing Order Resolution • Subscription Management and Cancellations • Customer Complaints and Escalation Management • Product Troubleshooting and Warranty Support • Customer Retention and Post-Purchase Support • CRM and Help Desk Management • E-commerce Operations and Administrative Support My approach goes beyond simply answering customer tickets. I focus on understanding the issue, providing clear and accurate answers, reducing unnecessary back-and-forth, and finding resolutions that work for both the customer and the business. I have supported customers across e-commerce, retail, SaaS, and technology environments, including high-volume support operations and international customer service teams. My experience also includes team leadership, coaching, process improvement, and handling complex escalations. Platforms and tools I’m comfortable working with include: • Shopify • Gorgias • Richpanel • Salesforce • NetSuite • Zoho • Slack • Microsoft Teams • Google Workspace • Asana • Notion • Canva • ChatGPT and AI-assisted customer support workflows Whether you need help managing a busy Shopify inbox, improving response times, handling orders and refunds, or providing dependable day-to-day e-commerce customer support, I can help keep your support operation organized and your customers well taken care of. If you’re looking for a Shopify Customer Support Specialist who can take ownership of customer inquiries, order issues, escalations, and post-purchase support with minimal supervision, send me a message and let’s discuss your customer service needs.