Maria Mercedes T.

Operations coordinator and client onboarding specialist, bilingual English/Spanish. Nearly 3 years running day-to-day STR operations for a US property management company with 100+ properties (Guesty, Breezeway, Hospitable, Conduit), and currently onboarding new users on Zoom for a UK software company. Whether you manage short-term rentals or need someone to guide your new clients through a smooth start, I bring organization, clear communication, and follow-through until every task is closed. STR operations: - Guest communication: answering inquiries across Airbnb and Vrbo, sending check-in details, and resolving issues in real time - AI monitoring: reviewing and correcting AI-generated guest responses in Conduit for accuracy and brand voice - Operations coordination: creating and tracking cleaning and maintenance tasks in Breezeway until every item is closed - Calendar management: blocks, extensions, modifications and cross-platform sync in Guesty - Guest requests and reservation changes, handled quickly and accurately - SOPs: writing and updating Standard Operating Procedures as tools and workflows evolve Client onboarding and support: - Running 1-on-1 Zoom onboarding calls in English and Spanish - Walking new clients through each step, making sure every requirement is completed, and following up on anything missing - Handling support tickets and client questions - Onboarding and training new virtual assistants on systems and SOPs, acting as team lead during onboarding periods Recent work: - Executive Assistant & Client Coordinator for a US luxury event rental company: CEO support, client communication, delivery logistics and an Excel CRM (5-star review) - Onboarding Specialist for a UK software company - 2 years as an independent Airbnb cohost Tools: Guesty · Breezeway · Hospitable · Conduit · Airbnb · Vrbo · Google Workspace · Slack · Zoom · Calendly · ChatGPT · Claude Beyond operations, I spent four years as a mindfulness facilitator, leading live group sessions in English for the Mindful Leader Organization (USA) and programs for executives. That means I stay calm, clear and kind in every interaction, whether it's a frustrated guest, a new client, or a complex coordination challenge. Available for part-time or full-time remote work, comfortable with US time zones. Let's talk about how I can support your business.