Mike Angelo L.

Customer Service & Technical Support Representative

Hi there future client! I'm a specialized Customer Support Professional and technical support representative with over 4+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝘁𝗲𝗻𝘀𝗶𝘃𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 across multiple sectors, including eCommerce, retail, travel, hospitality, financial services, and transportation and logistics. My core competencies include comprehensive phone, chat, and email support, ensuring exceptional service delivery and customer satisfaction. 𝑭𝒊𝒆𝒍𝒅 𝒐𝒇 𝑬𝒙𝒑𝒆𝒓𝒕𝒊𝒔𝒆: • Customer Service & Support • Technical Support • Email Support • Chat Support • Phone Support • Virtual Assistant • Order Management • Social Media Management • Online Review Management • Creating/Sending Invoices 𝑪𝒐𝒓𝒆 𝑺𝒌𝒊𝒍𝒍𝒔: ✅Expert in outstanding customer service, ensuring client satisfaction and repeat business. ✅Excellent written and verbal communication skills; effective in conveying information clearly and persuasively. ✅Meticulous with a keen eye for detail, ensuring accuracy in all customer interactions and documentation. ✅Flexible in handling various tasks, adept at adjusting to new challenges and changes in the workplace. ✅Innovative problem solver, adept at finding creative solutions to complex issues. ✅Proficient with key platforms including Shopify, eBay, Amazon, Microsoft Office Suite, Google Suite, Slack, Lark, and Zoom. ✅Quick learner with the ability to rapidly assimilate new information and skills. ✅Highly organized, with strong time management skills and the ability to meet deadlines. ✅Excellent team player as well as an independent worker, capable of executing tasks without constant direction. ✅Reliable and dedicated, with a record of perfect attendance and a commitment to delivering quality work. 𝐇𝐨𝐰 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮: My goal is to provide seamless support that helps your business thrive. Whether you need to streamline customer interactions, improve response times, or enhance overall customer satisfaction, I have the expertise to make it happen. I’m here to take the load off your shoulders, allowing you to focus on growing your business. Throughout my career, I've successfully handled high-volume support departments, reduced response times by 30%, and consistently maintained customer satisfaction rates above industry standards. My working style is collaborative, proactive, and highly adaptable to new challenges and technologies. I value clear communication, dedication, and continuous improvement. Partnering with me means that your project will be handled with utmost professionalism and commitment to quality. Let's connect to discuss how I can bring my skills and passion for customer service excellence to your business.