James V.

Customer Service | Virtual Assistant | Appointment Setter | Admin Support Are you looking for a reliable Virtual Assistant who can **communicate professionally, handle customers with care, stay organized, and get things done without constant supervision?** You’ve come to the right place. I’m a **Customer Service and Virtual Assistant professional with 7+ years of BPO experience** supporting customers across airline, telecommunications, sales, retention, and service-based accounts. I also have hands-on experience with **appointment setting, lead qualification, CRM management, email support, back-office tasks, and customer follow-ups.** I understand that hiring a VA is not just about completing tasks—it’s about having someone you can **trust to represent your business professionally and consistently.** ### 💼 What I Can Help You With: * Customer Service & Customer Support * Virtual Assistant & Administrative Support * Appointment Setting & Calendar Management * Lead Generation & Lead Qualification * Inbound & Outbound Calls * Email & Chat Support * Follow-ups and Customer Communication * CRM Data Entry & Management * Back-Office Support * Order, Refund & Reimbursement Processing * Customer Retention & Sales * Scheduling Service Appointments * Data Entry & Internet Research * Google Docs & Microsoft Office * Canva & Basic Content Support ### 📞 Appointment Setting & Lead Handling I have experience speaking with leads, understanding their needs, qualifying opportunities, handling objections, and scheduling appointments. I’m comfortable working with service-based businesses such as **HVAC, plumbing, electrical, home services, real estate, and other industries that rely on consistent lead follow-up.** My approach is simple: **listen first, understand the customer's situation, provide the right information, and move the conversation toward the appropriate next step.** ### ⭐ Why Work With Me? ✔️ 7+ years of customer service and BPO experience ✔️ Strong communication and active listening skills ✔️ Experienced in handling difficult customers and objections ✔️ Comfortable with both inbound and outbound calls ✔️ Sales and customer retention experience ✔️ Organized and detail-oriented ✔️ Fast learner and adaptable to new tools and processes ✔️ Experienced working with CRM and support systems ✔️ Reliable with schedules, follow-ups, and assigned tasks ✔️ Focused on delivering a professional customer experience Whether you need someone to **answer customer inquiries, follow up with leads, schedule appointments, manage emails, update your CRM, or provide day-to-day administrative support**, I can help keep your operations running smoothly. **My goal is simple: make your workload lighter while giving your customers the professional experience they deserve.** 📩 **Send me a message and let’s discuss how I can support your business.**