Charlotte B.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

💫💫💫💫💫 - Globally experienced and able to work US hours - 24 hour response time - Hyper growth Start up and Scale up background from Seed to Series D - Strategic Business Operations and Customer Success consultant for SaaS - Experienced in ISO compliance and governance - AI fluent and experienced in process automation (Claude, Zapier) - CRM and CSMS optimisation (Hubspot, Salesforce, Totango) - Rev Ops process efficiency and cross functional alignment 🎯RECENT ACHIEVEMENTS 🎯 * Built operational strategy for pre seed start up and supported 10x growth within 12 months * Led ISO 27001 audit * Set up a series A customer success function from scratch * Designed and implemented Hubspot as CRM system of truth in series A hyper growth start up * Led global change project for CSMS implementation in post Series D scale up * Managed acquisition integration for customer function at post Series D scale up * Led review of global risk management framework and implemented data first Salesforce led program * Set up an advocacy program for an EMEA region of customers * Ran overhaul of Rev Ops alignment between Sales, Professional Services and Customer Success * Developed roadmaps and processes for SaaS existing revenue growth * Designed NPS and CSAT program for early stage startup 🏹 HOW I WORK 🏹 📍With Transparency - open communication on project scope, timelines, and concerns 📍With Clarity - clear on what I can (and what I can't) deliver 📍With Speed - efficiency is crucial to my own and to my clients' success 🔗SYSTEMS EXPERTISE 🔗 Claude Cowork - Zapier - Github - Hubspot - Salesforce - Totango - Jira - Monday - Asana - Tableau - Gainsight - Qlik - AWS - DocuSign - HelloSign - LinkedIn - HootSuite - Loom - Vidyard