Edwin M.

ZUORA BILLING & ZUORA REVENUE ADMINISTRATION ▶ Designed and optimized end-to-end Quote-to-Cash (Q2C) processes across Salesforce CPQ, Zuora Billing, and Zuora Revenue. ▶ Configured and maintained Zuora Workflows, Events & Notifications, and Invoice Templates to support billing automation and customer communications. ▶ Configured product catalogs, pricing models, subscriptions, billing rules, and revenue recognition processes. ▶ Partnered with Finance and Sales teams to translate business requirements into Zuora solutions. ▶ Performed data imports, updates, and maintenance activities while ensuring data integrity. ▶ Wrote SQL queries in Zuora Billing and Revenue for troubleshooting, analysis, and reporting. ▶ Managed Zuora user access through role-based permissions and OneID authentication, including provisioning, deactivation, and access reviews. ▶ Troubleshot billing, revenue, subscription, and integration issues between Salesforce and Zuora. ▶ Configured and supported Zuora Revenue components, including RC Collection Templates, POB Templates, Revenue Recognition Rules, and resolution of revenue processing issues SALESFORCE ADMINISTRATION ▶ Built and maintained Salesforce Flows, Validation Rules, Reports, Dashboards, Custom Fields, and automation to improve data accuracy and streamline business processes. ▶ Managed user access through Profiles, Permission Sets, Roles, Public Groups, and Sharing Rules, including onboarding, deactivation, and access reviews. ▶ Performed data imports, updates, and maintenance using Data Loader, Salesforce Inspector, and native Salesforce tools. ▶ Wrote SOQL queries for data analysis, troubleshooting, reporting, and validation. ▶ Troubleshot and resolved issues related to Flows, Validation Rules, Apex Classes, Triggers, reports, and integrations. ▶ Supported change-management activities through Development, QA, UAT, and Production environments.