Yeffersson T.

Are you looking for someone who can handle client conversations, qualify leads, and turn inquiries into real opportunities? You're in the right place. I bring over 6 years of experience in sales, customer support, and team leadership within the BPO industry. I started my career as a customer service and sales agent and later moved into supervisor and operations roles, where I supported teams, monitored performance, and helped improve sales results while maintaining a strong client experience. Throughout my career, I’ve worked with well-known companies such as Comcast, Verizon, Disney+, and Kohl’s, managing high-volume client conversations, resolving issues, and helping customers understand services and move forward with the right solutions. More recently, I worked as a Legal Intake Specialist, speaking with potential clients, understanding their situation, and guiding them through the next steps. By improving the qualification and follow-up process, I helped increase scheduled consultations by about 70%. 📊 Proven Impact ✔ Increased scheduled consultations by ~70% through better qualification and follow-up ✔ Managed high-volume client conversations in fast-paced environments ✔ Supported team performance and coaching as a supervisor and operations leader ✔ Consistently met KPIs, quality standards, and productivity targets 🌎 Experience With Global Brands Comcast • Verizon • Disney+ • Kohl’s 🚀 How I Can Support Your Business ✅ High-ticket sales conversations ✅ Legal / Ops intake and client qualification ✅ Inbound and outbound calls ✅ CRM updates and pipeline management ✅ Client follow-ups and relationship management ✅ Sales team support and performance monitoring My approach is centered on listening first, asking the right questions, and understanding the client’s situation before offering solutions. This allows conversations to feel natural and supportive while helping clients feel confident about the next step. If you need someone reliable to support your sales conversations or client intake process, feel free to reach out. 📩