Alweng M.

Igaming | Fraud Analyst |Dispute Analyst| KYC Analyst | CS

Player Operations | Trust & Safety | Fraud Analyst | Dispute Analyst | KYC Specialist | Customer Support I am a dedicated Fraud and Risk analyst with over 5 years of experience in the iGaming, fintech, and financial services industries. Throughout my career, I have helped companies protect their platforms, deliver exceptional customer experiences, and ensure compliance with regulatory requirements. My expertise includes customer support via chat and email, KYC verification, AML compliance, fraud detection, transaction monitoring, risk assessment, account investigations, payment support, and player account management. I have successfully handled high-volume workloads while maintaining accuracy, professionalism, and strict adherence to company policies. My expertise includes: ✔ Player Operations & Customer Support ✔ Chat & Email Support ✔ KYC & Identity Verification ✔ AML Compliance & Enhanced Due Diligence (EDD) ✔ Fraud Detection & Prevention ✔ Account Reviews & Risk Assessment ✔ Payment & Transaction Monitoring ✔ Chargeback & Dispute Investigation ✔ Trust & Safety Operations ✔ Case Management & Escalations Tools & Platforms Zendesk Jira Slack Google Workspace Microsoft Office (Excel, Word, Outlook) Google Sheets I have worked with international teams in fast-paced, remote environments where attention to detail, confidentiality, and customer satisfaction are critical. My background allows me to balance excellent customer service with effective fraud prevention and operational efficiency. If you're looking for a reliable professional who can support your customers, protect your platform, and contribute to your business growth, I'd be happy to help. Let's connect and discuss how I can add value to your team.