Shoaib A.

OBJECTIVE I INSTIL CONFIDENCE IN OTHERS AND APPROACH NEW CHALLENGES WITH AN OPEN MIND. • An Avaya & Genesys CX Certified Professional with 15+ years of Solution deployment, Contact Centers/BPO, Unified Communication, Cloud Telephony, Voice Engineering, Data Centers, IT- Infrastructure and Telecommunication industry experience globally. • Served Fortune500 & FTSE100 Clients Globally. • Hands-on experience with Genesys Cloud CX, Avaya Aura Enterprise product suite, Zoom Phone, Zoom Contact Center platform, Dialpad, Ring Central, unified communication, AWS & Artificial Intelligence based Routing, Data Centers, Telco, Contact • Centers and VOIP solutions. • Nevertheless, my on-the-job experience has afforded me a well-rounded skillset including expert level reporting, Agile methodologies, Project Management with profound knowledge of ITIL & ITSM standards. I am a versatile team player with an adept at building strong working relationships.