Rafael N.

I help outbound sales teams improve booking quality, show rates, setter performance, and cash collected. Specialized in appointment setting operations, setter coaching, KPI dashboards, and outbound workflow optimization. My background is in appointment setting operations, outbound team management, KPI reporting, dialer and CRM workflow optimization, and call coaching. I work with teams that need better performance visibility and stronger execution across the full outbound process. Core support includes: Outbound sales ops audits Setter coaching and QA KPI dashboard creation Dialer and CRM workflow optimization Lead qualification improvement Revenue and conversion analysis Tools: Vicidial, Twilio, GoHighLevel, Metabase, Google Sheets, Slack, ClickUp, Bland AI, VAPI, n8n