Daves B.

💻 IT Support Specialist | Computer & Cellphone Technician | Technical Support Expert I am an experienced IT Support Specialist and Computer & Mobile Device Technician with over 2 years of professional experience providing technical support, troubleshooting, hardware repair, and customer service. I specialize in diagnosing and resolving computer, laptop, and smartphone issues, ensuring minimal downtime and maximum customer satisfaction. My background includes working with telecommunications services, technical support operations, and IT infrastructure monitoring. My expertise includes: ✅ Computer Repair & Troubleshooting ✅ Laptop Hardware & Software Support ✅ Cellphone Repair & Diagnostics (Android & iPhone) ✅ Screen, Battery & Charging Port Replacement ✅ Windows Installation & Optimization ✅ Microsoft 365 / Office 365 Support ✅ Active Directory & Azure AD Administration ✅ Email & Exchange Online Support ✅ Remote Technical Support ✅ Network Troubleshooting & Wi-Fi Configuration ✅ Ticketing Systems (Zendesk, Spiceworks, HubSpot) ✅ Hardware Upgrades & Maintenance ✅ Virus Removal & System Cleanup Why hire me? ✔ Fast response and excellent communication ✔ Strong troubleshooting and problem-solving skills ✔ Reliable and detail-oriented ✔ Customer-focused approach ✔ Committed to delivering quality work on time Workstation Specifications: • AMD Ryzen 7 5700G • 16GB RAM • 512GB SSD + 1TB HDD • High-Speed Fiber Internet Connection • Backup Power Solution • Quiet and Professional Work Environment I am ready to help businesses and individuals solve their IT, computer, and mobile device challenges efficiently and professionally.