Felicitas Chidinam I.

Short-term, Long-term, Mid-term Property Manager & Operations Specialist | Leasing, Section 8, Vendor & Client Relations I help landlords, property owners, investors, busy agents, and managers keep their portfolios occupied, manage tenant move-ins and move-outs, and run property operations smoothly, remotely, and reliably. Over the past 5 years, I've listed and leased 45+ units across New Jersey (from inquiry to signed lease, including full Section 8 processing), managed a 15+-property, multi-state portfolio of short- and long-term rentals at 99% occupancy, and coordinated everything from tenant screening to contractor vetting to rent collection. My specialty is property and leasing operations, which includes but is not limited to: full Section 8-Housing Choice Voucher compliance, listing, lease drafting, application processing, screening applicants, following up on inquiries via email, call, or text depending on preference of communication, and maintenance coordination. I serve as the first point of contact for owners, tenants, vendors, PHAs, and prospective residents, giving you a reliable hand you don't have to micromanage. WHAT I SUPPORT YOU WITH: (Not limited to) 1. General Operations & Admin Support - Responding to client, tenant, and customer inquiries, applications, and complaints via email, text, or calls, following up until things get resolved - Researching and negotiating with vendors, keeping contracts organized and completed - Tracking budgets and expenses, sending invoices, chasing payments - Managing CRM entries, lead lists, and follow-ups (using your preferred CRM tool) - Managing appointment schedules, calendars, showings, and travel, internal, external, or personal, and keeping teams on the same page - Data entry and document organization in Excel, Google Drive, and spreadsheets - Keeping records and preparing reports: finance, tenant, meetings, project status, whatever the job needs - Representing you professionally in meetings you can't attend and providing a full report afterward - Event and project coordination, securing venue, budget, vendors, security, and guest, team, client management - Professional and detailed reporting 2. Residential Property Management & Leasing Specialty (Long-Term, Mid-Term & Short-TermRentals) - Listing and marketing properties on required platforms - Handling Section 8 paperwork start to finish, RTA, HAP contracts, PHA coordination, recertifications, and inspections - Drafting leases, posting listings, and processing rental applications - Screening tenants and filling vacancies - Coordinating move-in and move-out inspections - Coordinating maintenance and repairs with vendors, handling late notices - Managing the eviction process for non-payment or lease violations, notices, documentation, and coordination with landlords and legal counsel, through to resolution - Handling short-term and mid-term guest removal for property damage or policy violations, photographing and documenting damage, reporting to the property owner, filing a claim with the booking platform (Airbnb, VRBO, Booking. com) for reimbursement, and contacting law enforcement if the guest refuses to leave - Tracking rent payments and reducing late payments TOOLS & SYSTEMS: (Not limited to) - Google Workspace (Gmail, Calendar, Docs, Sheets) - Microsoft Office (Outlook, Word, Excel) - Slack, Zoom, Loom - HubSpot, Zendesk, Follow Up Boss - Zillow, Airbnb, Booking. com, Apartments. com - AppFolio, Buildium, Hostaway, Yardi - Canva, Adobe Photoshop, CapCut - QuickBooks, Wave, FreshBooks, Zoho Books - Remote desktop and screen-share support tools - Calendly, Acuity Scheduling WHY CLIENTS HIRE ME You're not just getting a virtual assistant. I bring structure and speed to whatever's currently running on pending applications, delayed responses, missed meetings, or scattered emails and sticky notes. Whether you're a landlord, agent, business owner, or just someone drowning in a busy inbox, I help you manage administrative tasks and communication, cutting down costs and delays through better systems, not just effort. No repeating instructions, no missed follow-ups; you get clear updates weekly, biweekly, or monthly- your choice. LET ME KEEP YOUR DAY ORGANIZED. Need reliable support with client communication, vendor coordination, scheduling, budgets, or day-to-day operations in property management, hospitality, or general admin? Message me now about what you need handled.