Joan D.

Virtual Assistant | Property Manager - Short Term Rentals

Hi, I'm Joan — Property Management & Virtual Assistant Specialist 🏡 Thank you for stopping by my profile! I'm someone who genuinely cares about doing great work and making the people I work with feel supported. I help short-term rental owners and busy businesses run smoother by taking bookings, admin, and day-to-day operations off their plate, so they can focus on what matters most to them. With hands-on experience managing Airbnb/VRBO properties and providing admin support across cleaning, tattoo, and entertainment/music businesses, I bring organization, reliability, and a genuinely friendly approach to every project. I also use AI tools like ChatGPT, Gemini, and Claude thoughtfully to work faster and deliver better results for my clients. What I bring: ✅ 8+ years running my own business, so I understand what owners truly need because I've been in their shoes ✅ A calm, organized approach to managing STR bookings, guest communication, maintenance coordination & vendor management ✅ Experience onboarding new properties and helping owners feel confident from day one ✅ Versatile, dependable admin support across cleaning, tattoo, and entertainment/music businesses ✅ Comfortable using AI tools like ChatGPT, Gemini, and Claude to streamline communication and daily tasks ✅ A genuine eagerness to learn, grow, and adapt to whatever a client needs Upwork Experience Property Manager, Maintenance Coordinator & Onboarding Specialist, Short Term Rentals (Oct 2023 to Present) I manage the full guest experience on Airbnb and VRBO, from bookings and guest communication to listing optimization, pricing monitoring, and vendor coordination, always aiming to make things easy and pleasant for both owners and guests. I coordinate maintenance requests and repairs, working closely with vendors and contractors to resolve issues quickly and keep properties in great shape. I also onboard new properties onto STR platforms, setting up listings, house manuals, pricing, and workflows so owners feel confident and supported from the start. I use AI tools like ChatGPT and Claude to draft warm, clear guest messages and polish listing descriptions. Admin Support, Cleaning Business, Tattoo Shop & Entertainment/Music Business I provide friendly, dependable administrative support across a variety of industries, including scheduling, invoicing, database management, and client communication. I've handled appointment booking and client coordination for a tattoo shop and supported day to day operations for an entertainment/music business. I enjoy the challenge of adapting to different business needs while keeping everything organized and running smoothly for the teams I support. Prior Experience Business Owner (2015 to 2023) I ran my own business for 8 years, overseeing customer service, finance, marketing, and daily operations. This experience taught me patience, leadership, and how to solve problems calmly, skills I bring to every client relationship today. Tools & Platforms 🏠 STR & Property Management: Airbnb, VRBO, Hospitable, Turno, Ezcare, Hostfully, Lodgix, Furnished Finder, Peerspace, Beyond Pricing, Hostfully, Breezeway 💼 Business & Productivity: Google Workspace, Slack, Airtable, Notion 📊 CRM/Marketing: HubSpot (basic) 🤖 AI Tools: ChatGPT, Gemini, Claude, for content writing, research, automation, and streamlining daily tasks 🎨 Creative: Canva, AI photo editing, basic video editing I care deeply about doing right by the people I work with, and I bring that same dedication to learning and growing with every project. My goal is simple: to be a reliable, kind, and dependable partner who helps your business run beautifully. I'd love the chance to support you. 😊