Pretzell C.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Chargebacks piling up? Collections aging past 90 days? Sensitive customer documents that need airtight KYC handling? I've spent 8+ years solving exactly these problems inside American Express, Wells Fargo, and Cognizant — investigating disputed transactions, negotiating past-due accounts down by 15%, and verifying identity documents to strict compliance standards. I bring the same accuracy and discretion to remote teams as a Collections & Dispute Resolution VA. What I can help with: ✔ Chargeback/dispute investigation & documentation (bank, fintech, e-commerce) ✔ KYC & identity document verification ✔ Collections & account resolution (aged AR, payment negotiation) ✔ E-commerce post-sale support (refunds, cancellations, order issues) ✔ Salesforce, Oracle NetSuite, CRM/ERP tools I've coached frontline agents, built SOPs, and handled B2B and consumer claims under strict compliance rules — so you get someone who doesn't just follow a process, but improves it. Let's talk about what's slowing down your collections or dispute queue.