Marc Francis R. P.

Recruitment Officer | Training and Development | Technical Support OVERVIEW I am a results-driven professional with strong expertise in training, process improvement, and customer support operations, complemented by hands-on recruitment experience. Skilled in reviewing resumes, screening applicants, conducting interviews, and managing end-to-end hiring activities. Developed and implemented an unbiased, competency-based interview approach aligned with role requirements. Experienced in delivering product, tools, and skills training for global accounts, with a focus on quality, accuracy, and performance improvement. CORE SKILLS - Training delivery (product, tools, and process) - Curriculum and module development - Recruitment and competency-based interviewing - Coaching and performance feedback - Process documentation and SOP development - Quality assurance and continuous improvement - Clear and professional communication - Stakeholder coordination and collaboration - Data tracking and reporting - Conflict resolution and de-escalation