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Evangel  E.
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Evangel E.

IT & Customer Support Specialist | E-commerce, CRM & Order Management

YOUR VIRTUAL ASSISTANT! ⭐️⭐️⭐️ YOU FOUND ME! I help busy business owners, startups, and e-commerce brands stay organized and responsive so nothing falls through the cracks and your customers always feel taken care of. With over 7 years of experience in Customer Support and Virtual Assistance, I’m experienced in fast-paced environments where clear communication, accuracy, and follow through matter. I take ownership of tasks, respond promptly, and ensure work gets done without constant follow-ups. You can rely on me to keep your operations running smoothly. What I can support you with 👌 • Email, chat, and voice customer support • Inbox and ticket management (CRM & help desk systems) • Customer issue tracking, follow-ups, and resolution • Scheduling and calendar coordination • Administrative support and documentation • Spreadsheet tracking and internal reporting • Basic IT and platform troubleshooting • Communicating with internal teams and external clients • E-commerce support, order updates, refunds, and escalations My goal is to reduce your workload, improve customer satisfaction, and give you peace of mind knowing your support and admin tasks are handled professionally. I’m reliable, proactive, and committed to delivering consistent, high-quality support. Feel free to message me, let’s make your day-to-day operations easier. 😊

🇺🇸Philadelphia, United States$35/hr100% JSS4.95 (37)Since Jun 2023
GlobeUpwork

Earnings and projects

MRR
$8.2k

Last 6 months ÷ 6

World#2,019 / 412k
🇺🇸Country#866 / 62.1k
Revenue, last 30 days
$6.9k

Last 6 months: $49k

Total earnings
$58k

Billed in all: $60k

World#67,435 / 412k
🇺🇸Country#12,466 / 62.1k
Per project
$917

$1.6k in the last 6 months

World#130,560 / 412k
🇺🇸Country#22,189 / 62.1k
Projects, last 6 months
30

Across 34 contracts

47% fixed53% hourly
World#2,865 / 412k
🇺🇸Country#532 / 62.1k
Projects in all
63

Across 81 contracts

57% fixed43% hourly
World#48,156 / 412k
🇺🇸Country#7,383 / 62.1k

Earnings, last 30 days

$60.2k+$6.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$50k$55k$60k$65kNo dataOct 8Oct 23Nov 7

Read once a week before Oct 29, 2026, daily since. Dotted: longer than usual between two readings. Hatched: over two weeks without one.

Skill rankings: Top 0.03% in Email Support

Top 1% in 16 of 17 skills, ranked by MRR among everyone on Upwork with the skill.

  1. 2Calendar Management4,894 freelancers · 🇺🇸 #1Top 0.04%
  2. 2Order Processing2,648 freelancers · 🇺🇸 #1Top 0.08%
  3. 2Ecommerce Support1,624 freelancers · 🇺🇸 #1Top 0.12%
  4. 2Gorgias1,588 freelancers · 🇺🇸 #1Top 0.13%
  5. #4Email Support14,954 freelancers · 🇺🇸 #3Top 0.03%
  6. #4Online Chat Support11,527 freelancers · 🇺🇸 #2Top 0.03%
  7. #6Slack3,033 freelancers · 🇺🇸 #5Top 0.20%
  8. #8Kindle Direct Publishing1,019 freelancers · 🇺🇸 #3Top 0.79%