Froit O.

Bilingual Data Entry|Team Manager I Customer Service Expert+6Years

Hello, I'm Froit, a dedicated professional with 6 years of experience in the BPO industry and customer service. At 24 years old, I have successfully managed teams of over 100 people and collaborated with multimillion-dollar companies to enhance their customer service support management. I hold a Lean Six Sigma certification in leadership, underscoring my commitment to operational excellence. I am eager about the exciting projects we will be undertaking together. With a drive for delivering EXCEPTIONAL CUSTOMER SERVICE, I leverage my expertise as a Customer Service Associate, Appointment Setter, Senior Supervisor, Floor Manager and Quality Control Coordinator. Since beginning my career in 2019, I have developed proficiency in assisting customers via phone, email, and LiveChat, utilizing various CRM and customer service tools such as Salesforce, High Level, Ring Central, Webex, Cisco Finesse, Team, etc. In addition to my extensive experience in cold calling, phone support, and appointment setting, I have performed numerous administrative tasks. These experiences have honed my multitasking skills, enabling me to deliver outstanding results with minimal supervision.