Christian Carl R.

Chargeback Analyst, customer service representative, Dispute advisor

I am an experienced Dispute Specialist with over 7 years of expertise in managing various stages of disputes, including Chargeback, Representment, and Reassertion. My career began as a Chargeback Specialist at Alorica, where I honed my skills in handling initial disputes over credit and debit card transactions. My role involved gathering detailed information to support cardholders' claims and ensuring compliance with MasterCard and Visa guidelines. As I progressed in my career, I took on more complex roles, becoming a Representment & Reassertion Specialist, where I investigated claims and provided resolutions based on thorough document reviews. Currently, I serve as a Disputes Combined Manager, where I plan and evaluate departmental policies and performance goals, ensuring our team meets its objectives. My adaptability and quick learning ability have been crucial in my professional development, and I am eager to leverage my skills to help organizations achieve their business goals.