Robinson V.
Bilingual Customer Support Specialist/ Virtual Assistant
Hello there! 👋 I am an experienced and versatile Bilingual Customer Support Specialist, with over 4 years of dedicated expertise. My professional journey encompasses a diverse range of roles, including customer service, technical support, and back-office operations. In addition to my proficiency in handling various aspects of customer support, I bring a dynamic skill set that includes billing, online chat support, and effective use of ticketing systems. My commitment lies in providing exceptional service across multiple channels, ensuring customer satisfaction and operational efficiency. Let's collaborate to enhance your customer support initiatives and streamline operational excellence! 🤝📞💬📧💼
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $1.3k
Billed in all: $12,546$13k
$1.3k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 34% in Email Communication
Ranked by MRR among everyone on Upwork with the skill.
- #255Debt Collection699 freelancers · 🇩🇴 #6Top 36%🇩🇴#6 of 20
- #495Sales Call1,333 freelancers · 🇩🇴 #21Top 37%🇩🇴#21 of 39
- #526Ticketing System1,296 freelancers · 🇩🇴 #35Top 41%🇩🇴#35 of 86
- #564BPO Call Center1,567 freelancers · 🇩🇴 #61Top 36%🇩🇴#61 of 141
- #1,018Customer Retention2,511 freelancers · 🇩🇴 #27Top 41%🇩🇴#27 of 48
- #1,224Appointment Scheduling3,126 freelancers · 🇩🇴 #55Top 39%🇩🇴#55 of 100
- #1,996Phone Support5,089 freelancers · 🇩🇴 #67Top 39%🇩🇴#67 of 166
- #2,012Appointment Setting5,158 freelancers · 🇩🇴 #42Top 39%🇩🇴#42 of 79