Raina R.

Hi! I'm Raina. I help busy businesses stay organized by handling the administrative work that keeps everything moving behind the scenes. I have 15+ years of experience supporting healthcare organizations, insurance teams, and small businesses with operations, documentation, customer support, claims, scheduling, and day-to-day administrative tasks. Whether you need someone to organize workflows, manage emails, communicate with clients, review documentation, or jump into a new system, I'm comfortable wearing multiple hats. I'm the type of person who learns quickly, asks thoughtful questions, and doesn't need constant direction. Give me a process (or let me help create one), and I'll keep things moving so you can focus on running your business. Some of the work I can help with includes: Administrative & virtual assistant support Healthcare administration Insurance claims and documentation Customer email and support Inbox and calendar management Document review and data entry CRM management and record keeping Workflow organization and process improvement Research and problem solving SOP documentation File organization and back-office support I'm experienced with Microsoft Office, Google Workspace, Slack, Microsoft Teams, Monday, Salesforce, HubSpot, Zendesk, Notion, and other cloud-based business platforms. I'm comfortable learning new software and adapting to the way your team works. Clients appreciate that I'm dependable, detail-oriented, resourceful, and simply easy to work with. I communicate well, stay organized, and take ownership of my work without needing to be micromanaged. If you're looking for someone who can jump in, learn quickly, and become a reliable part of your team, I'd love to connect.