Nikki Lane P.

15-Year Customer Service Expert | E-commerce Support | Shopify & CRM Pro Gorgias, Zendesk, Intercom, Freshdesk, Richpanel, Re:amaze and Helpscout | Order, Refund & Dispute Specialist Hi! I'm a seasoned Customer Service Representative with 15 years of experience delivering exceptional support across various industries, now specializing in e-commerce customer service. I help Shopify store owners and online brands provide top-tier customer experiences by handling everything from order inquiries to returns, disputes, chargebacks, and multi-channel communication (email, chat, social media). I’m highly adaptable, detail-oriented, and thrive in fast-paced, customer-driven environments. 💼 What I Can Help You With: ✅ Responding to customer inquiries via email, chat & social media ✅ Order tracking, fulfillment issues & returns ✅ Payment disputes & chargeback resolution (PayPal, Shopify, Affirm, etc.) ✅ CRM & ticketing system management ✅ Address verification and error resolution ✅ Product, shipping, and refund-related support ✅ Escalation handling and customer retention strategies ✅ Order entry, data entry, and documentation 🛠️ Tools I’m Proficient In: Shopify (Order management, fulfillment, refunds, tags, apps) CRMs & Helpdesk Platforms: Zendesk Gorgias Freshdesk Intercom Re:amaze Helpscout LiveChat Payment Platforms: PayPal, Affirm, Klarna, Stripe Collaboration & Communication Tools: Slack, Zoom, Microsoft Teams Data Management: Google Sheets, Excel, Trello, Notion Why Clients Love Working With Me: 15+ years of hands-on customer service experience Proven track record with Shopify and e-commerce operations Fast learner, great communicator, highly organized Calm under pressure and great at turning unhappy customers into loyal ones Available for short or long-term contracts, full-time or part-time If you're looking for a reliable, experienced, and tech-savvy e-commerce customer service rep to take care of your customers while you focus on growing your business, let’s talk! I’m here to make your customer support seamless, professional, and impactful.