Niña Faye C.

Hi, I’m Nina! 👋 If you’re looking for someone who can provide exceptional customer support while keeping your day-to-day operations organized and running smoothly, I’d love to help. I’m a Top-Rated freelancer with a 100% Job Success Score and over 6 years of experience supporting businesses in customer service, property management, logistics, e-commerce, and virtual operations. Throughout my career, I’ve worked with startups, growing companies, and established businesses, helping them deliver outstanding customer experiences while improving internal processes. Here’s how I can support your business: ❇️ Customer Support (Email, Live Chat & Phone) ☑️ Respond to customer inquiries professionally and with empathy ☑️ Resolve issues efficiently while maintaining a positive customer experience ☑️ Handle order management, refunds, returns, and account-related concerns ☑️ Build long-term customer satisfaction and customer retention ❇️ Property Management Support ☑️ Tenant communication and follow-ups ☑️ Maintenance coordination ☑️ Lease support ☑️ Lead management and appointment scheduling ☑️ CRM updates and administrative tasks ❇️ Operations & Virtual Assistance ☑️ Calendar and inbox management ☑️ Data entry and database maintenance ☑️ Process documentation ☑️ SOP creation ☑️ Workflow organization ☑️ Project coordination ❇️ Logistics Support ☑️ Customer inquiries and issue resolution ☑️ Shipment and order tracking ☑️ Returns and exchanges ☑️ Merchant support ☑️ Operations coordination and follow-ups 🛠️ Tools I Use • Zendesk • Shopify • Google Workspace • Microsoft Office • Trello • Asana • Notion • Buildium • AppFolio • RentSpree • Onfleet • RingCentral • Avaya • Canva • Slack • Zoom • CRM platforms and other business software Clients appreciate that I’m dependable, detail-oriented, proactive, and easy to work with. I take ownership of my work, communicate clearly, and always strive to make things easier for both my clients and their customers. Whether you need someone to manage customer support, streamline operations, assist with property management, or help your business stay organized, I’m ready to become a reliable member of your team. ⭐ Top-Rated Freelancer | 💯 100% Job Success Score | Committed to delivering high-quality results Let’s connect and discuss how I can help your business grow! 📩