Erlehta U.

Customer Service Specialist and experienced Zendesk Virtual Assistant

Customer Support Specialist with 5+ years of experience in German and English markets. Skilled in Salesforce, Zendesk, Slack, and e-commerce support (Zalando, Amazon Seller). Strong background in handling inquiries, complaints, returns, and invoice management. Fast learner, organized, and dedicated to excellent customer service. Core Competencies ✔️ Customer Support (German & English) ✔️ Salesforce, Zendesk, Slack ✔️ Email & Ticket Management ✔️ Amazon Seller Support ✔️ Virtual Assistance (Invoices & Admin) ✔️ Complaint Handling & Returns ✔️ Fast Learner, Motivated, Organized