Erlehta U.
Customer Service Specialist and experienced Zendesk Virtual Assistant
Customer Support Specialist with 5+ years of experience in German and English markets. Skilled in Salesforce, Zendesk, Slack, and e-commerce support (Zalando, Amazon Seller). Strong background in handling inquiries, complaints, returns, and invoice management. Fast learner, organized, and dedicated to excellent customer service. Core Competencies ✔️ Customer Support (German & English) ✔️ Salesforce, Zendesk, Slack ✔️ Email & Ticket Management ✔️ Amazon Seller Support ✔️ Virtual Assistance (Invoices & Admin) ✔️ Complaint Handling & Returns ✔️ Fast Learner, Motivated, Organized
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.6k
Billed in all: $60,108$60k
$2.2k in the last 6 months
Across 13 contracts
Earnings, last 30 days
Skill rankings: Top 6% in Sales Copy
Ranked by MRR among everyone on Upwork with the skill.
- #20Salesforce1105 freelancers · 🇦🇱 #1Top 19%🇦🇱#1 of 1
- #29Sales Copy461 freelancers · 🇦🇱 #1Top 6%🇦🇱#1 of 1
- #49Customer Service Chatbot341 freelancers · 🇦🇱 #1Top 14%🇦🇱#1 of 2
- #49Customer Service Analytics287 freelancers · 🇦🇱 #1Top 17%🇦🇱#1 of 2
- #67Email Template567 freelancers · 🇦🇱 #1Top 12%🇦🇱#1 of 1
- #143Sales Copywriting1,985 freelancers · 🇦🇱 #1Top 7%🇦🇱#1 of 4
- #147Chatbot1,273 freelancers · 🇦🇱 #1Top 12%🇦🇱#1 of 2
- #1,133Logo Design17,289 freelancers · 🇦🇱 #5Top 7%🇦🇱#5 of 73