Charlene Joyce C.

High Level Short Term Rental/Airbnb Operations Manager

I am a highly experienced virtual assistant and property management specialist dedicated to maximizing the profitability and operational efficiency of short-term rentals (STRs) on platforms like Airbnb, VRBO, and Booking.com. **Core Qualifications** My background provides a robust foundation for excellence in property management and client communication: --5 Years STR/Property Management: Proven track record in operational management and optimization, successfully overseeing up to 85 rental units. --5 Years Business Process Outsourcing (BPO) & VA: Expertise in high-volume, professional communication with exposure to US, UK, and Canadian client accounts. --Academic Edge: Bachelor's Degree in Psychology, leveraged to execute sales-oriented guest relations that foster loyalty and increase repeat bookings. Technical Proficiency: Fluent in essential property management systems, including Lodgify, Hostaway, Pricelabs, AirDNA, and all major channel managers. Strategic Value Proposition: I execute a comprehensive strategy focused on revenue growth, operational excellence, and asset protection: Revenue Optimization: Implement dynamic pricing strategies using Pricelabs and AirDNA to enhance occupancy rates and Average Daily Rate (ADR). Exceptional Guest Relations: Deliver a gold-standard guest experience, maintaining a 100% inquiry response rate within 3-5 minutes. Highly skilled in complex complaint resolution and conflict management. Operational Integrity: Oversee end-to-end property workflow, including precise listing creation, calendar synchronization, maintenance coordination, and scheduled professional turnovers (Turno). Risk and Reputation Management: Successfully manage security deposit claims (AirCover), mitigate damage exposure, and have a demonstrated ability to formally dispute and achieve removal of unwarranted reviews. Administrative Excellence: Available for full-scope virtual support across necessary time zones, 12 hours per day, 7 days a week. My proficiency includes a typing speed of 55 WPM with 98.2% accuracy. I am prepared to seamlessly integrate into your operations and provide the professional, reliable support necessary to elevate your portfolio's performance. I welcome the opportunity to discuss how my expertise can contribute to your property goals.