Charlene Joyce C.

Looking for a high-level Short-Term Rental Specialist who can automate your systems, handle complex operations, and protect your bottom line? With 10 years of dedicated STR operations management and guest relations, I specialize in taking full ownership of property operations, optimizing booking channels, and securing 100% payout rates on damage and insurance claims. 🔥 PROVEN CORE COMPETENCIES & TRACK RECORD 100% Claims Success Rate (AirCover, Truvi, Superhog): I don't leave host revenue on the table. I manage guest verification, security deposit claims, and dispute cases with a 100% success rate in recovering damages. Listing Protection & Review Disputes: Expert in formally disputing and removing unfair, policy-violating guest reviews to protect your Superhost status and search algorithm rank. Multi-Platform Management: Full-scope operational setup and channel synchronization across Airbnb, VRBO, Bookingcom, and Direct Booking sites. Portfolio Scalability: Proven experience managing portfolios ranging from boutique setups up to 85+ rental units. 🛠️ SYSTEMS, AUTOMATION & TECH STACK PMS & Channel Managers: Hostaway, Lodgify, Guesty, OwnerRez, Guesty for Hosts Dynamic Pricing & Revenue: PriceLabs, AirDNA, Wheelhouse Turnover & Maintenance: Turno (TurnoverBnB), Breezeway, Taskbird, Slack, Asana Risk & Insurance: AirCover, Truvi / Superhog, Safely ⚡ OPERATIONAL EXCELLENCE 24/7 Rapid Guest Relations: 100% inquiry response rate within 3–5 minutes. Skilled in high-stakes conflict resolution and sales-oriented guest communications. Automated Turnovers: Seamless calendar synchronization and cleaner dispatching to eliminate operational friction. Revenue Strategy: Dynamic pricing management using PriceLabs to increase Average Daily Rate (ADR) and Occupancy. Whether you need end-to-end management, system automation, or an expert to handle high-stakes claim recoveries, I step in as a true strategic partner to free up your time. 📩 Ready to streamline your STR business? Send me a message today!