Nixen D.

Thank you for checking out my profile, here's a quick review of my capabilities and strength. My name is Nixen, and I’ve had more than three years of experience as a Customer Service Representative, I was able to meet all of the quality scores for daily, weekly, and monthly reports, and was awarded best agent after just 2 months being with the company. A dedicated, calm, and proactive Customer Service with an aptitude to interact with English Highlights - Two years of experience working at Flagship One Inc. as an Account Manager - Three years of experience working at Alorica Company as a Customer Service Representative - Answered 60+ calls per shift, exceeding call target volume by 25% - Utilized knowledge and customer protocols to resolve issue efficiently and reduce wait times - Achieved 95% customer satisfaction rating for continuously providing excellent customer service - One year of experience as an Internet Cafe Attendant at Rynet Cafe. - Provided an efficient computer and internet assistance to the customers. I'm committed to deliver you my quality expertise and I'm available 55+ hours/week.