Celeste B.

Customer Service & Tech Support | Journey Mapping, Customer Support

I am a very passionate person and goal keeper. I believe in the saying "Start with an end in mind" for me to be able to focus on the things that will help me reach my goal. When I entered the BPO industry I told my self that I will accept all the opportunities and do my best to excel in every tasks being given to me. With that in mind, after a year of being a customer support I stood out and was hand picked to be a team lead. After almost 6 months I was assigned to handle new agents to make sure that they have all the basic knowledge to be able to provide quality and better costumer service. I also handled an online ticket marketplace where fans can buy and sell tickets to sports, concerts and theater events nationwide. I did not only gain knowledge from my experiences but I also get to learn more on how to handle difficult situations. I would like to obtain progressive environment and career growth which will challenge and utilize my ability.