Miriam C.

I’m a customer service and account management professional with 15+ years of experience working directly with clients and leading teams. Over the past 5 years, I’ve focused on customer success, account management, and team leadership, helping businesses keep clients satisfied, improve communication, and run operations more smoothly. I’ve worked with clients across industries including laboratory equipment, science writing, textile, food & beverage, home healthcare and financial, which allows me to adapt quickly to different types of businesses and customers. I specialize in managing client relationships, handling day-to-day communication, resolving issues quickly, and making sure both clients and internal teams stay aligned. I’m comfortable working across email, phone, chat, and meetings, and I take pride in being proactive, reliable, and easy to work with.