Nicki K.

I build operational infrastructure for founder-led agencies, consultancies, and growing companies — the documented processes, scoped onboarding, workflows, and SOPs that let a founder stop being the bottleneck in their own business. Background: 13+ years of ops and research at Nielsen and GfK. Business Process Improvement (six sigma based) methodology applied to real, messy business problems. Now translated for teams of 5-25. ━━━━━━━━━━━━━━━━━━━━━━ Recent Client Work Onboarding redesign: 2 weeks → 3 days ~66 hours/month recovered through workflow rebuild 13+ pain points mapped and prioritized for a PE-backed staffing firm ClickUp builds, executive travel SOPs, content standards systems shipped ━━━━━━━━━━━━━━━━━━━━━━ How I Work I'm best for: founders who've grown a business on their own expertise and are now drowning in the operational layer they never built. I'm a poor fit for: companies looking for someone to run their existing systems vs. design new ones, or projects where "strategy" means a deck and a goodbye. Understand before prescribing — I ask a lot of questions before I make a single recommendation Document what exists — You can't improve what you can't see Design for adoption — Solutions only work if your team will actually use them Execute alongside you — I'm not a deck-and-disappear consultant ━━━━━━━━━━━━━━━━━━━━━━ Send me a message with what's not working. I offer a 30-minute intro call and can typically start within a week.