Joselyn M.

Shopify CSRHero | E-commerce Operations | Admin Support

If you're running a Shopify store, you already know how much goes on behind the scenes — and that's exactly where I thrive. With 5+ years of experience in customer support and e-commerce operations, I help Shopify brands keep their customers happy while making sure the store itself runs smoothly. Whether it's resolving tickets, managing product listings, or setting up upsells and discounts — I handle the day-to-day so business owners can focus on growing. Here's what I bring to the table: 🎧 **Customer Support (CSR)** — Fast, friendly, and solution-focused responses that keep customers coming back. I'm experienced in handling inquiries, refunds, complaints, and order issues using **Gorgias** for ticketing and **Front App** for email support — two of the most widely used tools in Shopify customer service. 🛒 **E-commerce Operations** — From creating and optimizing product listings to editing images and setting up discount campaigns, I know what it takes to keep a store looking professional and converting well. 📈 **Upsell & Store Optimization** — I've worked directly on upsell strategies using **Candy Rack** and **AMP**, helping increase average order value through strategic product bundling, post-purchase offers, and in-cart upsells that actually convert. I'm the kind of person who takes ownership, communicates clearly, and actually cares about the success of the business I'm supporting — not just checking tasks off a list. If you're looking for someone reliable who understands both the customer side and the operations side of e-commerce, I'd love to connect! ---