Juan G.

Customer Support Specialist | eCommerce + Technical Support

I’m a Customer Support / Technical Support specialist with 5+ years assisting U.S. based customers via email and chat. I handle account and order-related issues, basic troubleshooting, billing/charge questions, refunds, subscriptions, and escalations, keeping communication clear, calm, and solution-focused. I’ve worked in fast-paced environments (50–80 tickets/day), helped recruit/onboard agents during peak season, and improved self-service by updating store content (ETAs, stock and policy clarity) in Shopify/WooCommerce. I’m comfortable working with CRMs (ReAmaze, Zendesk), documentation, and cross-team coordination.