Homam M.

5000+ hours of proven success delivering exceptional customer service. I combine technical expertise with a human touch to provide satisfactory resolutions to your customers! A quick summary of what I offer: - Native fluency in both English and Arabic, with specialized experience serving customers from the United States and Europe and the Gulf region. - Former developer background. This allows for quick adaptation of new work environment, as well as solve complex customer issues. - Platform Expertise: Zendesk, Jira, TextBlaze and commonly used tools in customer support. - Deep familiarity with online retail processes, payment systems(e.g. Tamara/Tabby, Ayden, Apple Pay), logistics and common customer inquiries. - Professional Remote Setup: High-end home office setup with backups for both connection and power. You have a small team or a corporate environment? I'm your guy! I would be happy to be a part of your journey with a focused, growth oriented work ethic, or a more KPI first approach that meets your business expectations.