Hafsa M.

I'm Hafsa, a Customer Service professional with hands-on L2 Expert experience at Ufone, specializing in Zendesk, Freshdesk, Slack, and CRM systems. I've handled everything from routine inquiries to escalated complaints and I know how to resolve both efficiently. What makes me different from most customer service reps is my background in Clinical Psychology. I don't just close tickets, I understand why customers get frustrated, how to de-escalate tense situations, and how to leave every interaction with the customer feeling genuinely heard. That's not a skill you can train in a week. What I bring to your business: - L2 customer service experience handling escalated and complex cases - Proficient in Zendesk, Freshdesk, Slack, and CRM documentation - Strong written English (professional), clear, and human (not robotic) - Psychology background for empathetic, effective communication - Experience across customer service, business development, HR, and marketing - Reliable, independent, and zero hand-holding required I've worked with international companies across Qatar, Spain, and Dubai so I understand professional standards across different markets. If you want someone who shows up, communicates well, and actually cares about the quality of their work , let's talk. Feel free to send me a test email to respond to before committing.