Skip to content
BackNov 5
Dairo F.
Upwork badge

Dairo F.

Bilingual Customer Support, Sales & Appointment Setter

👋 Hi! I'm a bilingual English/Spanish professional with 5+ years of experience in customer service, sales support, appointment setting, dispatching, and transportation logistics. I've worked with U.S. based companies across the automotive, transportation, healthcare, telecommunications, and home services industries, helping businesses stay organized, communicate effectively with customers, and keep daily operations running smoothly. 💼 Here's what I bring to the table: ✅ Customer Support – Handling high-volume inbound/outbound calls, live chat, emails, SMS, escalations, and customer inquiries. ✅ Dispatching & Logistics – Experience working with a transportation brokerage, coordinating drivers and passengers, monitoring trips in real time, resolving delays, and arranging transportation and travel accommodations. ✅ Appointment Setting & Sales Support – Lead follow-ups, prospect qualification, scheduling, and customer relationship management across automotive dealerships, healthcare, and home services. ✅ CRM & Administrative Support – Experienced with HubSpot, GoHighLevel, VinSolutions, eLeads, DealerSocket, Housecall Pro, Freshdesk, and other business platforms. ✅ Technical Support – Troubleshooting connectivity, equipment, and service issues while guiding customers through solutions. 🚀 Why work with me? I'm dependable, organized, comfortable multitasking in fast-paced environments, and experienced in working remotely with U.S. based teams. I have a dedicated workspace, reliable high-speed internet, backup connectivity, and backup power. Whether you need someone to manage customer conversations, coordinate transportation, schedule appointments, or support your daily operations, I'm ready to help. 📩 Let's connect and discuss how I can make your workload easier!

🇩🇴Santo Domingo Este, Dominican Republic$15/hr100% JSS3.61 (5)Since Jun 2023

Earnings and projects

MRR (estimate)
≈$1.2k

An estimate from an earlier read

World#40,409 / 412k
🇩🇴Country#211 / 1,225
Revenue, last 30 days
$1.1k

Last 6 months: $7.3k

World#38,159 / 412k
🇩🇴Country#206 / 1,225
Total earnings
$55k

Billed in all: $57k

World#70,845 / 412k
🇩🇴Country#181 / 1,225
Per project
$7.8k

$3.6k in the last 6 months

World#21,557 / 412k
🇩🇴Country#112 / 1,225
Projects, last 6 months
2

Across 3 contracts

0% fixed100% hourly
World#88,918 / 412k
🇩🇴Country#188 / 1,225
Projects in all
7

Across 10 contracts

0% fixed100% hourly
World#236,188 / 412k
🇩🇴Country#364 / 1,225

Earnings, last 30 days

$56.6k+$1.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$55k$56k$57kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 6% in Translation

Ranked by MRR among everyone on Upwork with the skill.

  1. #170Sales Call1,333 freelancers · 🇩🇴 #8Top 13%
  2. #334Spanish3,288 freelancers · 🇩🇴 #41Top 10%
  3. #384Appointment Scheduling3,126 freelancers · 🇩🇴 #24Top 12%
  4. #437Customer Retention2,511 freelancers · 🇩🇴 #16Top 17%
  5. #650Appointment Setting5,158 freelancers · 🇩🇴 #17Top 13%
  6. #895Phone Communication6,538 freelancers · 🇩🇴 #52Top 14%
  7. #895Phone Support5,089 freelancers · 🇩🇴 #36Top 18%
  8. #1,029Translation15,921 freelancers · 🇩🇴 #25Top 6%