Oscar Santiago V.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Are you looking for a versatile operations professional who can manage China procurement, coordinate supply chain logistics, or lead high-performing BPO customer support teams? I bring a strong background in international operations, BPO customer management, and team leadership. Having lived and worked in Yiwu, China (the world's largest wholesale hub), I combine hands-on sourcing and quality control experience with structured, metric-driven BPO operations. Areas of Expertise: 1. China Sourcing & LogisticsSupplier sourcing (1688, Taobao, local markets) and price negotiation. Product quality assurance (QA), sample inspection, and inventory tracking. Cross-cultural communication (Fluent English, Spanish, Basic Mandarin). 2. BPO, Customer Support & Team LeadershipTeam coaching, daily operations oversight, and KPI monitoring. High-volume inbound/outbound call management and ticket resolution. E-commerce client support: order tracking, processing, and Salesforce CRM management, Team Leader at Lisinski Law Firm: Advanced from Phone Operator to Team Leader by driving high performance. Currently managing daily operations, coaching agents, enforcing quality standards, and monitoring KPIs for legal client operations. 3. Healthcare & Administrative Virtual Support Patient engagement, appointment scheduling, and transportation dispatching. Familiarity with medical workflows and EHR platforms (NextGen, MediRoutes). + Why Work With Me? Metric-Driven: Experienced in maintaining strict KPIs and performance metrics. Adaptable & Calm Under Pressure: Thrives in fast-paced, multi-tasking environments. Trilingual Support: Native Spanish, C1 English, and Basic Mandarin. Send me a message to discuss your project requirements!