Annalene Gayle S.

Ready to lighten your workload and skyrocket your company’s growth? 🚀 Let me fuel your mission with world class Quality Service! 😊💫 🗣️ Fluent English-speaker with Near-Native Accent 🌟 Over 18 Years in Customer Support and over 2 Years Quality Assurance Analyst ⏰ Available in All Time Zones 🔍Outstanding Attention to Detail While Managing Multiple Tasks 🤝On Time and Consistently Reliable 🧐Knowledge in a Wide Range of Tools, and Quick to Master New Ones 🚀Able to Learn Product Knowledge and Processes Quickly 😊High Emotional Intelligence Interacting with Customers and Teammates PHONE SUPPORT • CHAT SUPPORT • QUALITY ANALYST Call Center / VOIP (Internet-based Phone) Avaya & Others Live Chat Support Email& Others Handled Telco accounts for over 7 years and over 11 years under Retail, B2C, B2B campaign. I worked my way up and became a Quality Assurance Analyst. . My dedication has led me to discover countless operational efficiencies, and I take pride in nesting growth and improvement of each team member. With a proactive approach to problem-solving, I’m constantly looking ahead, dedicated to give guidance through transformative challenges and opportunities.