Aileen N.

Hi! I’m Aileen, a Customer, Technical Support Specialist and SAAS expert who genuinely cares about customers and takes pride in providing excellent service. Throughout my career, both customers and my previous employers have recognized me as someone who knows how to take care of customers, listen to their concerns, and make sure they feel supported and valued. For me, great customer service isn’t just about solving a ticket. It’s about making the customer feel heard, respected, and confident that someone is actually taking ownership of their problem. I have 10+ years of experience in customer and technical support across SaaS, banking, fintech, automation, e-commerce, and enterprise software. I’ve supported products and platforms including Ncontracts, Zapier, SAP Concur, Salesforce, Zendesk, Intercom, and HubSpot. I also genuinely enjoy troubleshooting and figuring things out. When something isn’t working, I like digging into the details, checking the steps, investigating logs or browser tools, and finding the root cause rather than simply giving a generic answer. I can help with: Manage Shopify, eBay and Samcart Customer & Technical Support DNS setup SaaS product support Troubleshooting and bug investigation API, webhook & integration support Zendesk, Intercom & Salesforce CRM and automation support Ticket management and escalation Browser DevTools and log investigation SQL troubleshooting and reporting Basic JavaScript & Python troubleshooting Customer onboarding and product guidance Email, chat and ticket support Bug reports and documentation I’m patient, empathetic, dependable, and detail-oriented, while also being comfortable with technical issues. I know how to communicate complicated problems in a simple way and how to work with developers or other teams when an issue needs to be escalated. Most importantly, I treat every customer like they matter—because they do. I’m looking for a long-term opportunity where I can bring my experience, continue learning, and become someone your team and customers can rely on. If you’re looking for someone who combines excellent customer care with strong technical troubleshooting, I’d love to work with you. ❤️