Kayson G.

SKILLS SUMMARY An IT personnel working in an ITIL environment with over 10 years of experience in helpdesk/tech support position and IT project management (Agile and PMI). I possess a strong background in computer hardware and software troubleshooting, experience in detailed data collection, analysis and reporting, sound knowledge of contact center technology platforms. Well-developed planning and organizational skills, demonstrate success in the implementation of plans to achieve a common goal. I also have more than five years of experience in team handling, possesses strong experience on people development. Excellent written and oral communication skills.