Louise B.

Head of HR-level UK HR Consultant (20+ years), MA, MCIPD & CMC Registered Mediator. I handle complex disciplinaries, grievances, investigations, appeals and workplace mediation — delivering fair, impartial outcomes aligned with EU code of practice, ACAS and UK employment law. With over 20 years’ experience operating at Head of HR level, I work with organisations across a wide range of sectors and sizes, from the NHS to SMEs, to resolve complex people challenges and deliver effective, compliant HR & mediation solutions. I am often engaged where issues are sensitive, high-risk, or where internal teams lack the skills, time or objectivity to manage matters effectively. I am MCIPD, MA and CMC Registered as an experienced mediator and commercially astute UK HR professional, with a proven track record of leading both strategic and operational people and culture initiatives. Alongside full generalist HR and People services, I specialise in complex employee relations matters, including disciplinary and grievance cases, workplace investigations and appeals. My work is underpinned by independence, impartiality and fairness. Whether supporting an organisation, a manager or an employee, I apply a balanced, evidence-based approach, ensuring all parties are heard and that outcomes are proportionate, defensible and aligned with ACAS guidance, best practice and current employment law. I am known for bringing clarity and momentum to difficult situations, helping organisations address issues decisively and bring matters to a clear conclusion without unnecessary escalation. I operate with professionalism, discretion and respect, particularly in emotionally charged or high-pressure environments. An authoritative yet approachable communicator, I quickly establish credibility and trust at all levels and work at pace to translate strategy into practical delivery. Areas of Expertise - HR projects and organisational change - HR policy development and implementation - Workplace investigations - Disciplinary, grievance and appeal processes - Complex employee relations matters - Workplace mediation Clients value my clear judgement, pragmatic advice and calm handling of sensitive matters. I deliver outcomes that are fair, legally sound and workable. Testimonials from recent clients are available on request. Why hire me? - Experienced workplace mediator (CMC Registered) I help resolve conflict early and constructively, rebuilding working relationships and reducing the risk of escalation into formal grievances, absence, turnover or claims. - Proven senior level experience Over two decades operating at Head of HR level means I understand both the strategic and operational realities of running a business. - A safe pair of hands for high-risk cases I am trusted to handle complex, sensitive and high-stakes employee relations matters where the cost of getting it wrong is significant. - Decisive support when capacity or capability is stretched I step in quickly when internal teams are overwhelmed, inexperienced or too close to the issue to remain objective. - Legally sound, ACAS-aligned outcomes All work is delivered in line with ACAS guidance, best practice and current UK employment law, reducing risk and exposure. - Clear conclusions, not open-ended processes My focus is on moving matters forward and bringing them to a fair, defensible conclusion — not letting issues drift. - Commercial, pragmatic advice I balance legal compliance with business realities, offering clear recommendations leaders can act on with confidence. Thank you Louise