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Kim K.
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Kim K.

Virtual Assistant / Customer Service Manager

I’m motivated by delivering results—happy clients, repeat business, and helping companies grow beyond expectations. I’m a highly organized and reliable Virtual Assistant with experience supporting busy professionals and teams through efficient administrative and operational support. I specialize in calendar and email management, customer service, data entry, research, and document preparation, always with a strong focus on accuracy, confidentiality, and clear communication. Key Experience: Operations Manager – Veterinary Clinic Customer service & conflict resolution Process development & SOP documentation HR management: recruiting, onboarding, and retention Team building and leadership Advanced Microsoft Office skills Sales & Lead Generation CRM experience: HubSpot & Salesforce Cold calling and client outreach Email marketing funnels Basic SEO knowledge I’m known for attention to detail, strong problem-solving skills, and the ability to anticipate needs and stay organized in fast-paced environments. I thrive in collaborative settings but also work independently with ease. I’m especially passionate about supporting small and growing businesses that make an impact. Let’s work together to streamline your operations and drive results.

🇺🇸Boston, United States$25/hr100% JSS5.00 (18)Since Jun 2023

Earnings and projects

MRR
$346

Last 6 months ÷ 6

World#92,723 / 412k
🇺🇸Country#13,433 / 62.1k
Revenue, last 30 days
$384

Last 6 months: $2.1k

World#69,388 / 412k
🇺🇸Country#9,004 / 62.1k
Total earnings
$23k

Billed in all: $24k

World#131,234 / 412k
🇺🇸Country#21,980 / 62.1k
Per project
$780

$296 in the last 6 months

World#143,707 / 412k
🇺🇸Country#24,439 / 62.1k
Projects, last 6 months
7

Across 9 contracts

44% fixed56% hourly
World#28,826 / 412k
🇺🇸Country#4,152 / 62.1k
Projects in all
29

Across 41 contracts

51% fixed49% hourly
World#100,215 / 412k
🇺🇸Country#14,884 / 62.1k

Earnings, last 30 days

$23.9k+$384 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$23.4k$23.6k$23.8k$24.0kOct 8Oct 23Nov 7

Skill rankings: Top 21% in Business Management

Ranked by MRR among everyone on Upwork with the skill.

  1. #27Veterinary Medicine118 freelancers · 🇺🇸 #11Top 23%
  2. #122Pinterest Ads Manager457 freelancers · 🇺🇸 #14Top 27%
  3. #308Medical Transcription1,213 freelancers · 🇺🇸 #33Top 25%
  4. #442Microsoft Project1,570 freelancers · 🇺🇸 #108Top 28%
  5. #522Google Ad Manager1,806 freelancers · 🇺🇸 #65Top 29%
  6. #580Business Management2,777 freelancers · 🇺🇸 #116Top 21%
  7. #1,410Outbound Sales4,644 freelancers · 🇺🇸 #115Top 30%
  8. #1,488Management Skills6,116 freelancers · 🇺🇸 #221Top 24%